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Customer Service

Dwellings is dedicated to providing customers with a superior level of service. Please review the Customer Service sections listed below for ways in which we can assist you.

 

Returns and Exchanges

We take great pride in the quality of our merchandise. If you are not satisfied with your purchase we will gladly exchange any item in its original, unused condition and packaging with your proof of purchase from Dwellings within 30 days of receipt or issue a store credit for the current value of that item. Sorry, we cannot accept exchanges on any special order or sale items. In certain cases, such as furniture and items requiring assembly, a usage or restocking fee may apply on your return.

In the unlikely event you discover a manufacturing defect with any of our products, please contact us to arrange the repair or replacement of this product.  Kindly note that this excludes defects resulting from use outside of normal conditions, including excessive wear, inadequate maintenance, voltage or electrical fluctuations or other defects not covered by a manufacturer’s warranty.

 

Deliveries

We offer a scheduled In Home Delivery Service inclusive of assembly for a nominal fee.  Every item in our collection is carefully inspected before delivery. We encourage you to do the same upon receipt of your purchase. If you need to return an item delivered, contact us to determine the reason and to get a return authorization. In certain circumstances, a usage or restocking fee may apply and additional collection fees may be charged.

 

Gift Services

We offer a comprehensive Gift Registry service, Gift wrapping service and Gift Cards in any denomination.  Please contact us for further details on any of these services.

 

Design Studio

We offer an appointment based Design Service with the ability to source furnishings in an unlimited range of styles and finishes for residential or commercial applications.

 

Payments

We accept the following tenders for payment:

Cash – Barbados or United States dollars

Credit Cards – VISA or Mastercard

Debit Cards – local debit cards on the Carifs network

Sorry we do not accept cheques unless pre-authorised by management.